Holiday Inn Telford Ironbridge, an IHG Hotel

Staff very helpful and friendly. Really makes all the difference. Staff that I met and engaged with were a credit to you. Nothing too much trouble. Facilities very good, loved having access to the pool, sauna, gym etc. Nice park next door and close to Telford Shopping Centre. I was worried about not bringing an iron or hair dryer but it had the attachment and was powerful, very happy with that. Shower good. Air con worked. Tea/coffee supplies, if you ran out you could ask for a top up. Used to stay at Mercury but very happy with stay, that I would happily stay here again on my next trip down.

The staff were excellent although we arrived past midnight, stressed and tired from our other reservation being cancelled without notice. The staff were very understanding and pleasant throughout the night and day. Sergei, Mandy at reception, Ange, Christie and all the kitchen, and restaurant staff are Genuinely welcoming and friendly. I managed to grab a chance to relax amidst my daughter's cheerleading competition just round the corner which was handy, convenient and perfectly situated. We shall certainly use the hotel again, next year. My daughter is Autistic and staff were very understanding and supportive The late check out, being a member is very handy for my daughter who cannot be rushed or cope with pressure. Being able to take her breakfast up to her and staff very accomodating with seating arrangement at dinner time, finding us a quieter spot. Thank you all. Sadna and Meg

It had been a very hot day and the air conditioning in the room was so refreshing. Also, our Executive King room was near the lifts, which is helpful, as my husband uses a walking stick. The staff were all friendly, helpful and polite, check in was easy (although another younger guest ignored the fact that I was checking in - I am 64 and only 5ft 2ins, so perhaps he did not see me!!!}, and the bar and restaurant staff were excellent. The menu in the Olive Tree restaurant was also better than expected (the sirloin steak was cooked to perfection) and we managed to get a bottle of South African (not Chilean) Sauvignon Blanc wine, which was good.

Reception, bar, pool and restaurant staff were all very friendly and helpful. The pool was clean and fun for the children. The restaurant was very clean, well set out and the food was very good. Children eat free and the staff made sure we knew this. The children loved the table football. My partner was unwell during our stay and the staff did everything they could to help make my stay a little easier.

The location of the hotel was in close proximity to the Telford International Centre for Wales Comic Con. It was a decent walk away from the station too (not great in freezing weather, but nice enough). The restaurant was lovely - we only had breakfast, but I liked the look of it and it felt like there was enough tables, but also enough room. Breakfast was amazing and it had been a LONG time since I had a very good fry up. The staff were friendly and helpful and even though my original train was cancelled, I let the receptionist know, and she was totally chill with it. She was lovely to talk to. Room was great. Decent shower - it was hot, which is what matters. Excellent location and great stay. A little expensive for one night, but understandable given its location to the International Centre. At least we didn't have to get a taxi from the other side of the city.